Refund Policy
Effective: 2026-07-30
No Subscriptions
DomScan sells pay-as-you-go credits. There is no recurring subscription and no automatic renewal to cancel.
Unused Credits
You can request a refund for unused credits within 30 days of purchase:
- Contact us at [email protected]
- Include your account email and purchase date
- Refunds are processed within 5-10 business days
- Refund goes to the original payment method
Used Credits
Credits that have been used for API calls are non-refundable, since the service was delivered.
Nothing in these Terms limits rights or liability that cannot lawfully be limited.
Failed Requests
DomScan automatically returns credits for eligible failed API requests. Eligibility follows the documented credit and refund behavior of the endpoint. An unknown or partial result is not automatically a failure when the endpoint contract defines it as a valid outcome.
If an eligible automatic refund is missing, contact us with the request time and available request identifier. Do not send API keys or passwords.
Billing Errors
Contact us about duplicate charges, an incorrect credit allocation or another payment error. DomScan will review account, payment and credit-ledger records and correct confirmed errors.
Abuse
DomScan may reject a refund request where credits were used, the request is fraudulent or refund procedures are being abused. Mandatory statutory rights remain unaffected.